FAQs

learn more about Beam

subscriptions

· 20% off any product

· ships monthly, no hassle

· always free shipping (normally spend threshold)

· early access to new arrivals, special deals, promotions and more

· VIP access to support—whenever you have a q, we’re here for you!

· Right after you purchase a subscription, you should receive an email titled “Your Beam subscription confirmation.” This email prompts you to create an account.

· Alternatively, you can navigate to “Account” then click on “Having trouble logging into your subscription?” to complete your account creation.

· yes! reach out to VIP@beamtlc.com to let us know which accounts the emails are under and we can move those over to the desired account.

· What about my rewards? Will they transfer over? Yes, we can manually move them over for you.

· you’ll get email updates and if you opt into texts, you’ll get texts about your order.

Rewards + Referrals

· Beam Rewards is a free referral and loyalty program all in one! Once you sign up for an account, you’ll have access to your own personalized portal, a unique discount link and code, and your store credit card.

There are lots of perks to being a Beam Rewards member:

· earn 10% cash back on every order, including subscriptions

· refer a friend and get $20 off your next order after they purchase

· get early access to sales and new product launches + more!

· you can refer in two ways. #1. When you create a Beam Rewards account, a special link and code will be generated for you. You’ll always be able to access this code in your dashboard, so no need to worry about losing it. Send your link or code to a friend– both are good for $20 on their first Beam purchase. #2 Click on the referral link located in the footer of our site (or here) to send a quick referral link.

· once your code or link is redeemed toward an eligible purchase of $50 or more, your $20 should be reflected in your account immediately.

· there’s no limit to how many times your code can get used for first-purchase transactions (or how many friends you can send it to). You’ll earn $20 every time they make a purchase of $50 or more.

· if you sent your friend your link or code, it was used toward a purchase of $50 or more, and $20 hasn’t shown up in your account, please email hello@beamtlc.com, and we’ll look into it for you!

· when you’re ready to check out, just make sure that you’re logged into your Rewards account. You can log in here. Below your store credit card, you'll see a button to generate your redemption code. You can use this code on one-time purchases or apply it to your next subscription charge.

· we got you! Email hello@beamtlc.com so that we can adjust your accounts for you.

· you can only use one discount code at a time, as Shopify prohibits stacked discounts.

· this is totally up to you. You will have the ability in the Superfiliate app to deposit any refunded amount into your Superfiliate wallet.

· we keep all of your points activity in your dashboard. Simply log into your account and navigate to “My Wallet.”

shipping

· we ship to all 50 states.

· unfortunately, we are not able to ship outside of the United States at this time.

· Order processing takes 1 to 2 business days. Orders placed after 2PM ET will be processed the next business day. Once the order is processed, you will receive a shipment notification via email with a tracking number. Selecting expedited shipping will not decrease the order processing time.

· you’ll receive an email with a tracking number as soon as we ship your order.

· once an order has been placed, your shipping address cannot be changed. You may edit your shipping address before an order has been placed by going into your account.

· while you can cancel an order before its charge date, we are unable to cancel an order once it has been processed. You can check your account for shipping details.

returns + exchanges

· We hope you enjoy our products as much as we do. But, if you change your mind about your order, please email hello@beamtlc.com with your order number and which products you’re looking to return. We’re happy to offer you a refund within 30 days of the initial purchase date. We can also provide guidance if you’d like to try another one of our products instead.

· green Shipping Protection™️ is an option you can choose at checkout to help the planet by offsetting 100% of the carbon emissions associated with shipping your order. It includes shipping protection (including protection against theft, damage, and mishandling) and customer support offered by Corso. Please note: if you choose to refund your items, the cost of Green Shipping Protection™️ will not be refunded.

· the carbon emissions from the vehicles transporting your products (boats, trains, trucks) negatively impact the environment. Your choice to offset carbon emissions helps to prevent further damage.

· the funds from your purchase of Green Shipping Protection™️ are donated directly to a carefully vetted carbon offset through Corso's partner, Cool Effect. Cool Effect is a non-profit who’s projects are scientifically verified and proven to help offset emissions.

· corso has a dedicated customer support program for situations like this. Reach out to Corso customer service for assistance replacing your order. You have the option to live chat with a representative at: reorder.corso.com or by email at support@corso.com.

· click here for all the details.

legality

About Us

· Many hemp products in the marketplace are made using hemp isolate, which excludes some of the beneficial compounds naturally found in hemp. Beam products are different because they use broad spectrum hemp, meaning they contain a combination of compounds, terpenes and other beneficial compounds.

· When stored in proper conditions (at or below room temperature, out of direct sunlight) hemp has an extremely long shelf life and is very stable. We include a manufacturing date on all of our products to give you peace of mind.

· All of our products should be stored at room temperature and out of direct sunlight. Changes in color can occur in natural products, but that will not change the potency of the product.