FAQs
learn more about Beam
subscriptions
What is the Beam Subscription Program?
how do I create a login to access my account?
can I merge accounts so all of my products can be in one place?
what kind of communication should I expect?
you’ll get email updates and if you opt into texts, you’ll get texts about your order.
shipping
Where does Beam ship?
we ship to all 50 states.
do you ship internationally?
unfortunately, we are not able to ship outside of the United States at this time.
how long will it take for my order to ship?
order processing takes 1 to 2 business days. orders placed after 2pm et will be processed the next business day. once the order is processed, you will receive a shipment notification via email with a tracking number. selecting expedited shipping will not decrease the order processing time.
can I track my order?
you’ll receive an email with a tracking number as soon as we ship your order.
Can I change my shipping address?
Once an order has been placed, your shipping address cannot be changed. You may edit your shipping address before an order has been placed by going into your account.
Can I can cancel my order after it has shipped?
While you can cancel an order before its charge date, we are unable to cancel an order once it has been processed. You can check your account for shipping details.
returns + exchanges
what’s your return policy?
we hope you enjoy our products as much as we do. but, if you change your mind about your order, please email hello@beamtlc.com with your order number and which products you’re looking to return. We’re happy to offer you a refund within 30 days of the initial purchase date. we can also provide guidance if you’d like to try another one of our products instead.
legality
do I need a marijuana card or a doctor’s prescription to use Beam products?
no. you don’t need permission from a doctor to purchase it or use it.
are Beam’s products legal throughout the United States?
yes. all of beam’s products can be shipped to all 50 states.
can I travel on a plane with Beam products?
yes. you can travel freely with them in the united states in accordance with tsa regulations.
what kind of analysis is performed on your products?
all of beam’s products are tested in-house and by third-party labs to ensure that the right concentration of compounds is present.
About Us
how are Beam products different from other hemp products?
many hemp products in the marketplace are made using hemp isolate, which excludes some of the beneficial compounds naturally found in hemp. beam products are different because they use broad spectrum hemp, meaning they contain a combination of compounds, terpenes and other beneficial compounds.
do Beam products have an expiration date?
when stored in proper conditions (at or below room temperature, out of direct sunlight) hemp has an extremely long shelf life and is very stable. we include a manufacturing date on all of our products to give you peace of mind.
how should I store my Beam products?
All of our products should stored at room temperature and out of direct sunlight. changes in color can occur in natural products but does not change the potency of the product.
