FAQs

learn more about Beam

subscriptions

  • 20% off any product
  • ships monthly, no hassle
  • always free shipping (normally spend threshold)
  • early access to new arrivals, special deals, promotions and more
  • VIP access to support—whenever you have a q, we’re here for you!
  • right after you purchase a subscription, you should receive an email titled “your beam subscription confirmation.” this email prompts you to create an account.
  • alternatively, you can navigate to “account” then click on “having trouble logging into your subscription?” to complete your account creation.
  • yes! reach out to VIP@beamtlc.com to let us know which accounts the emails are under and we can move those over to the desired account.
  • what about my rewards? will they transfer over? yes, we can manually move them over for you.
  • you’ll get email updates and if you opt into texts, you’ll get texts about your order.

    shipping

    we ship to all 50 states.
    unfortunately, we are not able to ship outside of the United States at this time.
    order processing takes 1 to 2 business days. orders placed after 2pm et will be processed the next business day. once the order is processed, you will receive a shipment notification via email with a tracking number. selecting expedited shipping will not decrease the order processing time.
    you’ll receive an email with a tracking number as soon as we ship your order.
    Once an order has been placed, your shipping address cannot be changed. You may edit your shipping address before an order has been placed by going into your account.
    While you can cancel an order before its charge date, we are unable to cancel an order once it has been processed. You can check your account for shipping details.

    returns + exchanges

    we hope you enjoy our products as much as we do. but, if you change your mind about your order, please email hello@beamtlc.com with your order number and which products you’re looking to return. We’re happy to offer you a refund within 30 days of the initial purchase date. we can also provide guidance if you’d like to try another one of our products instead.

    legality

    About Us

    many hemp products in the marketplace are made using hemp isolate, which excludes some of the beneficial compounds naturally found in hemp. beam products are different because they use broad spectrum hemp, meaning they contain a combination of compounds, terpenes and other beneficial compounds.
    when stored in proper conditions (at or below room temperature, out of direct sunlight) hemp has an extremely long shelf life and is very stable. we include a manufacturing date on all of our products to give you peace of mind.
    All of our products should stored at room temperature and out of direct sunlight. changes in color can occur in natural products but does not change the potency of the product.